Help Center

To place an order, simply browse our online store, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping information, and complete the payment process.

If an item is out of stock, you can choose to sign up for notifications to be alerted when it becomes available again. Alternatively, you can contact our customer service team for assistance or to check if there are similar items in stock.

Once an order is placed, changes cannot be made through our website. However, you can contact our customer service team as soon as possible, and we will do our best to accommodate your request if the order hasn’t been processed yet.

After your order has been shipped, you will receive a tracking number via email. You can use this number on our website or the courier's site to track your shipment’s progress.

Currently, we offer shipping within Bangladesh. For international shipping options, please contact our customer service team to inquire about potential arrangements.

We accept various payment methods, including credit/debit cards, mobile banking (bKash, Nagad, Rocket), and cash on delivery (COD) for certain areas.

Yes, our website uses secure payment gateways and encryption technology to protect your payment information. Your data is processed safely and securely.

If your payment fails, please verify that your payment details are correct and try again. If the issue persists, contact our customer service team for assistance.

Refunds for canceled or returned orders are processed back to the original payment method. Please allow a few business days for the refund to reflect in your account.

Currently, we do not offer installment payment options. Payment is required in full at the time of purchase.

We accept returns within [specific number of days, e.g., 14 days] of delivery, provided the items are in their original condition and packaging. Please check our return policy for detailed instructions and eligibility.

To return an item, fill out the return form included with your order or available on our website. Pack the item securely and send it back to the address provided. You can also contact our customer service team for further assistance.

Return shipping costs are typically the responsibility of the customer unless the return is due to a defect or error on our part. Please refer to our return policy for specific details.

Returns are usually processed within [specific number of days, e.g., 7-10 business days] of receiving the returned item. You will be notified once your return has been processed.

If you receive a damaged or incorrect item, contact our customer service team immediately with your order number and photos of the issue. We will arrange for a replacement or refund as quickly as possible.

We use advanced encryption technology and secure servers to protect your personal and payment information. Your data is stored securely and is only used for processing your orders.

Yes, our website uses secure payment gateways and SSL encryption to ensure that your online transactions are safe and protected from unauthorized access.

To keep your account secure, use a strong, unique password and avoid sharing your login details. Regularly update your password and log out after using our site on shared devices.

We work with trusted suppliers and conduct thorough quality checks to ensure that every product meets our high standards before it reaches you.

If you suspect any fraudulent activity on your account, contact our customer service team immediately. We will investigate the issue and take necessary actions to secure your account and personal information.